We pride ourselves on customer service and want you to be happy with every single item you purchase. If for some reason, you are not happy, please contact us via email at support@brandedheiferhatco.com.

Store credit will be given under certain circumstances up to owners decretion, otherwise all sales are FINAL. In the event you a return is accepted, please send all products discussed back. You are responsible for return shipping charges.

RETURNS AND EXCHANGES: IF YOU ARE NOT HAPPY WITH AN ITEM, PLEASE EMAIL support@brandedheiferhatco.com within 3 days of receiving the item to discuss your options. ALL ITEMS MUST BE RETURNED IN NEW UNUSED CONDITION.

DEFECTIVE ITEM & REPLACEMENT POLICY

Effective Date: January 1, 2026

If you receive a defective item and are approved for a replacement, all defective items included in the replacement request must be returned before a replacement will be issued.

Customers are responsible for returning the defective items as instructed. Once all required items have been received and inspected, the replacement process will begin.

Please note that replacements cannot be sent until all applicable defective items have been returned. We appreciate your understanding and cooperation as we work to ensure every issue is handled properly.

Thank you for your support and understanding!

BHHC